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Delivery & Returns

Straightforward delivery details and returns that make sense for Australia.

Shipping costs & timeframes

Orders placed before 1pm AEST on business days ship the same day. We dispatch from our Australian warehouse and every delivery includes tracking.

Shipping method Cost Estimated delivery
Standard A$6.95 (free over A$80) 3-6 business days
Express A$12.95 1-3 business days

Regional and remote areas can add 1-2 business days to the estimates above.

Packaging you can trust

We ship games and consoles in sturdy cartons with protective padding. No flimsy satchels or loose items.

Collectors deserve minty arrivals, so everything is wrapped, cushioned, and sealed before it leaves our warehouse.

30-day returns policy

If you change your mind, you have 30 days from delivery to send the item back in its original condition.

Change of mind

Return postage is at your cost. Once inspected, we refund the purchase price to your original payment method.

Faulty or not as described

If something arrives damaged or does not match the listing, contact us straight away. We will cover return postage and offer a replacement (if available) or a full refund.

Your rights under Australian Consumer Law are not affected.

How to start a return:
  1. Email [email protected] with your order number.
  2. Tell us which item you are returning and why.
  3. We respond within 1 business day with next steps and the return address.

Refunds

Once your return arrives, we check the item within 1-2 business days.

Approved refunds are processed immediately. Most banks show the credit within 3-5 business days.