Help & Support
Straightforward delivery details and returns that make sense for Australia.
Orders placed before 1pm AEST on business days ship the same day. We dispatch from our Australian warehouse and every delivery includes tracking.
| Shipping method | Cost | Estimated delivery |
|---|---|---|
| Standard | A$6.95 (free over A$80) | 3-6 business days |
| Express | A$12.95 | 1-3 business days |
Regional and remote areas can add 1-2 business days to the estimates above.
We ship games and consoles in sturdy cartons with protective padding. No flimsy satchels or loose items.
Collectors deserve minty arrivals, so everything is wrapped, cushioned, and sealed before it leaves our warehouse.
If you change your mind, you have 30 days from delivery to send the item back in its original condition.
Return postage is at your cost. Once inspected, we refund the purchase price to your original payment method.
If something arrives damaged or does not match the listing, contact us straight away. We will cover return postage and offer a replacement (if available) or a full refund.
Your rights under Australian Consumer Law are not affected.
Once your return arrives, we check the item within 1-2 business days.
Approved refunds are processed immediately. Most banks show the credit within 3-5 business days.