Privacy Policy

Privacy Policy

Last updated: 12 March 2026

1. Overview

Game&Chill AU respects your privacy. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, how we use it, and the choices you have.

2. Who we are

3. Information we collect

• Identity and contact details such as name, email address, phone number, and delivery address.
• Order information including items purchased, order history, and support requests.
• Payment details processed by our payment providers (we do not store full card numbers).
• Device and usage data such as IP address, browser type, and on-site activity.
• Communications you send us by email, chat, or contact forms.

4. How we use your information

• To process orders, deliver products, and provide warranty or returns support.
• To communicate about your order or account, including important service updates.
• To improve our store experience, product range, and support quality.
• To prevent fraud and keep our services secure.
• To send marketing updates where you have opted in (you can opt out anytime).

5. Sharing and disclosure

We may share information with trusted service providers who help us operate the store, such as:

• Delivery and logistics partners.
• Payment processors and fraud prevention services.
• Technology and hosting providers.

We may also disclose information if required by law or to protect our rights.

6. Storage, security, and retention

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access. We keep records only for as long as required to provide our services or meet legal obligations, such as tax and warranty requirements.

7. Cookies and analytics

We use essential cookies for site functionality and may use analytics cookies to understand site performance. You can manage cookies through your browser settings. Disabling cookies may affect some features. For more detail about categories, consent choices, and retention, see our Cookie Policy.

8. Your choices and rights

You can request access to or correction of your personal information. If you want to update or remove marketing preferences, contact us and we will action your request promptly.

9. Complaints

If you have a privacy concern, contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) through oaic.gov.au or by using the contact details published by the OAIC.

10. Contact us

Email [email protected] or call +61 2 9267 4312. Our support hours are Monday to Friday, 9:00 am to 5:30 pm AEST.